Cannon Textile Care is one of the top names in the supply of bespoke work clothing and textile services- supplying everything from linen for boutique hotels to roller towels for restaurants.
But what really stands the business apart from others is Cannon’s total focus on customer service and investment for innovation. This is the two-pronged formula which brings Cannon its competitive strength and gives its clients real commercial advantage.
Cannon Textile Care shares it’s committed to business growth by pushing back the boundaries of service excellence through continuous innovation and investment. “We never dictate to our clients or limit their choices but we do tailor every service precisely to clients’ needs with the added bonus that, whatever the level of support they require, we will also advise on safety, legislation, suitability, style and design,” says Cannon’s Elaine Butler, sales director.
Cannon also believes that any modern business providing workwear or linen and towels - whether for staff or customer use - must demonstrate standards of hygiene which complement its core values.
This expert approach means supplying cost-effective, worry-free solutions. To achieve this, Cannon is supported by some of the best ‘back-of-house’ systems in the business with ongoing investment in information technology to bring efficiency and accountability at a time when many businesses have seen margins squeezed in their core linen, workwear and towel care sectors.
If required, Cannon Textile Care can provide an accurate audit trail of the life of garments covering, for example, who wears what garments and how many times they have been laundered. This provides excellent accountability in highly regulated sectors such as healthcare and the food and catering industries as well as the highest level of care in corporate wear.
Another example of a commitment to investing in innovation came with the recent completion of a £1million investment at its Balham facility in South London. This site is testimony to Cannon’s ‘no compromise’ message in textile care. It is an approach which flies in the face of the tough times other textile service businesses are going through but it echoes a proven business philosophy which has already helped Cannon get to the top as a privately-owned textile services specialist.
Balham in South London may not be best known as a centre for world class investment but the Cannon laundry there has just become a case study for world best practice in roller towel washing. The laundry has now invested in state-of-the-art washing technologies which have not only given the laundry at least another quarter of a century at the top of the washing league but also created big opportunities to win new business by delivering the most effective, efficient, energy-saving and environmentally acceptable laundry in Europe. As a result, the laundry’s fleet of 100 vehicles is now travelling over a million miles every year in the South of England alone delivering top quality laundered products to 2,500 customers.
And whether it is floor mats or personal protective equipment, Cannon can provide a solution tailored not just to ‘fitness for purpose’ but also for style and suitability.
According to Cannon, client service excellence is about one thing: investing in innovative solutions which protect and enhance its clients’ reputation.